page top

Self Service Password Reset

Attention: open in a new window. Print

You can now reset your LCU internet banking password without calling our office.

You must be registered for the SMS One Time Password facility.  

Based on feedback we received in the member survey we have implemented the facility for you to reset your own password for Internet Banking.

Here's how it works

You'll see a "Forgot Password" link on the login page for Internet Banking. 

This will take you to a screen requesting your account information after which you will be taken to this screen.

When you click "Get SMS" you will receive a one time password to your registered mobile device. Enter this code in the One Time Password field to proceed with resetting your password. 

You must have the SMS One Time Password facility active on your account in order to use the self serve password reset function.