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RediATM Scheme Exit

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Update from the GM

Welcome to the Summer edition of LCU’s Newsletter. We hope you had a very happy and relaxing Christmas/New Year break. I want to take this opportunity to update our members on an important change to LCU members’ usage of rediATMs.

Over the last 12 months there have been significant changes in the provision of ATMs in Australia. LCU members now have free access to over 10,000 ATMs Australia wide, including those operated by the “big 4” banks (Commonwealth Bank, ANZ, Westpac and NAB). Furthermore, a number of mutual financial institutions have already made the decision, or will in the near future, to leave the rediATM network. This trend is expected to continue as the network diminishes and access to these machines become more difficult.

For this reason, LCU has made the decision to leave the rediATM network. Effective from 20 March 2019, rediATMs will no longer be fee-free to use with an LCU VISA Debit card. Members who use a rediATM after this date may be charged a fee by the operator of the ATM. Over the coming months we will provide you with more information as the cut-off time approaches.

I would also like to take this opportunity to acknowledge one of our dedicated staff members who retired during the year. Rhonda Hatton retired from her position as Loans Officer after 22 years of service to LCU and plans to relocate shortly to the NSW North Coast. From everyone at LCU we wish Rhonda and her husband Peter the very best for a happy and healthy retirement.

I would also like to introduce two new staff members. Theresa Luzon has been working at LCU since August as a Member Service Officer, and Tejas Daulat also started with LCU in late August as a Loans Officer.

By now many of you would be using the LCU - Banking App and I hope you are finding it to be convenient and user-friendly. Please contact any of the staff if you have any questions about the App, and we appreciate any feedback that our members would like to offer.

Finally I would like to mention the Royal Commission into Misconduct in the Banking and Financial Services Industry. I, like most people, was appalled at the revelation (of which no credit union or mutual bank was involved), but our industry is focussed now on the recommendations that will come out of the Royal Commission and the implications for small financial institutions. Our industry association, the Customer Owned Banking Association or COBA, supports an approach to regulatory policy that aims to achieve regulation that is proportionate to the risk, size and complexity of the entity and avoid a one-size-fits-all approach to regulation. In COBA’s submission to the Royal Commission, they made some very pertinent comments about the mutual sector:

  • The culture of a banking institution is the most important factor driving consumer outcomes, in particular whether or not there is a culture of pursuing ever-increasing returns to shareholders;
  • The core proposition of the customer-owned model is that each customer is an equal owner of the business and the business only exists to serve its customers; and
  • Credit Unions, Mutual Banks and Building Societies have always existed to put people before profits – we are profit-making not profit-maximising.

LCU is a signatory to the Customer Owned Banking Code of Practice and this includes the following key promises:

  1. We will be fair and ethical in our dealings with you

  2. We will focus on our customers;

  3. We will deliver high customer service and standards; and

  4. We will recognise our customers’ rights as owners.

Leanne Harris

General Manager