Security

We will never ask for your password or account details to be disclosed via a link within an email message

If you receive an email of this nature, please disregard the email, delete it from your computer and contact us immediately. We take the protection and security of your information, transaction data and privacy seriously.

To safeguard your personal information, we have adopted the following communication practices.

• We will never ask for your Internet Banking login details or credit card details via phone or email.
• We will never send you a link to Internet Banking via email.
• We will never request that your Internet Banking password be communicated to us in any form (not even our staff know your password).
• Any changes to the web address or to our access sites will only ever be communicated via our authorised website or other formal means.
• We will always identify external links to third party websites; we will make these links explicit so that you can see what you are clicking on.

Furthermore, we will ensure we are always compliant with all online communication legislation and relevant codes of practice. In particular, we will abide by the requirements of the Spam Act 2003 and will ensure that:

• We secure your consent to receiving any commercial electronic messages (as defined by the Spam Act 2003)
• Our emails to you contain clear and accurate identification of who is responsible for sending the message, and how they can be contacted
• Our emails to you contain an unsubscribe facility, allowing you to indicate that such messages should not be sent to you in the future.

EnquireCall 02 9859 0585

Our Commitment to your Security and Privacy

Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Our Guarantee to you

Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, the ePayments Code and you haven't contributed to the loss).

It's all part of our commitment to you, our members.

Learn more about our Online Security Practices and our Online Communication Practices.

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Your Security, We can all play a part

As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things:

• keep informed
• improve your own online security

Keep informed and improving your online security

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.

Things you can do to keep informed:

• Learn about the types of Online security risks you may encounter
• Understand the range of Online security practices and Online Communications Practices we have adopted
• Read our Online security FAQs

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

• Learn about how to Improve your own online security and to safeguard your own information.
• Read our Online security FAQs

Questions?

If you have any questions, please contact us 

EnquireCall 02 9859 0585