Online security practices
Our website provides users with a range of security practices.
Firewalls
The Credit Union's website and Internet Banking service is protected by sophisticated firewalls with adaptive security algorithms (ASA) which maintain the secure perimeters between the websites and the Internet. This provides full firewall protection that conceals the architecture of the internal networks from the outside world including protection against attacks. The Credit Union website is hosted by one of Australia's leading managed IT service providers.
Questions?If you have any questions, please contact us. |
Encryption
Whenever you use our Internet Banking service or submit information to us using one of the main online forms available on our website, your information is protected by banking industry standard 128-bit SSL (Secure Socket Layer) encryption. Encryption is a process of scrambling information using random mathematical algorithms ensuring that only the Credit Union can receive this information in an understandable format. SSL is a protocol developed by Netscape that enables a web browser and a web server to communicate securely. Security is provided in two different ways:
The combination of the Credit Union's SSL-enabled web server and a valid security certificate provides you with three things: A security verification image such as that displayed to the left will be on all our secure forms. This will verify the authenticity and encryption procedures associated with securing your information. The Comodo Web Server Certificate connects at 128 bit, 56 bit or 40 bit depending on your browser's capability. The vast majority of computers use browsers more recent than Internet Explorer 6 or Firefox 2. If your browser is earlier than either of these, to secure the maximum 128 bit encryption provided by the Comodo Web Server Certificate we recommend that you update your browser. For more information on Comodo Web Server Certificates go to their site at www.comodo.com
Questions?If you have any questions, please contact us. |
Automatic Time-outs
For your further protection, our Online Banking system has been set to automatically "log out" after 15 minutes if your banking session remains unattended. This means that should you leave your computer for any reason for longer than 15 minutes whilst conducting an Internet Banking session, the system will end your session to ensure that no-one else can access your personal information in your absence.
Questions?If you have any questions, please contact us. |
Password block
With our Internet Banking Service, after 3 incorrect attempts to enter your password, access will be locked. This is to ensure that there is no unauthorised access to your account. Instead of attempting your password the 3rd time, we strongly recommend that you use the Forgot Password link on the login page in order to reset your password. You will not be able to use the password reset facility if your account becomes locked due to 3 incorrect password attempts. Remember, you need to have the SMS One Time Password facility activated for your account to use the password reset facility. If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated. To avoid incorrect password attempts, we strongly recommend that you have a password of your own choosing which will be easy for you to remember, and that you be aware that the passwords are case sensitive so you may need to check your Caps Lock key. If you are still experiencing difficulties with your Internet Banking Service or our web page, please contact us and we will address any issues during normal business hours.
Questions?If you have any questions, please contact us. |
Last Login Time Check
Our Internet Banking system also provides you with information on the date and time of your last session. This allows you to check the most recent session each time you use Internet Banking to ensure that nothing is out of the ordinary.
Questions?If you have any questions, please contact us. |
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