“Thank you and thanks to the team for making the LCU part as simple as could be. When I tell others about our LCU experience they find it difficult to believe! I don’t really understand why people bother with banks.” ~ Ron

"Just visited LCU North Ryde office for the first time and had the nicest experience the staff were so friendly and helped me with all my problems and questions. Thank you very much!!! I'm not nearly as intimidated by banking and finance anymore " ~Taylor

“LCU offers great advice, products and service – best of all the friendly, efficient and professional staff!” ~ Belinda

"Thank you very much for the fantastic service and result of getting my money back so quickly. I'm sure if I was with a bank they would not have even informed me there was a problem, let alone fix the issue. Thanks again for your efforts." ~ Andrew

"Jenny, thank you so much. You might not realise it but you've just helped me take a big step to starting a new life overseas. I've always enjoyed banking with LCU. The great rates and personal touch have always made me feel welcome and valued as a customer since 2001. I give my thanks to you and the rest of the LCU team." ~ Mike

“I have had car loans, mortgage loans and personal loans and you are the most wonderful people for fast friendly efficient service.” ~ Leo

“I spoke to another bank after about 15 minutes of recorded messages and options. How nice it is to deal with LCU.” ~ Nick

“I have been a member for many years, as well my husband and son. We have always been very happy with LCU services, in particular, the immediate response by staff when we call or email for any type of service, instead of the usual run around by automated voice systems used by the other banks.” ~ Anna

“Thanks so much for your help. This is exactly why I love having my money in a credit union!!” ~ Laura

“A world of high finance was in the offing! What appeared to me to be a rather daunting task was made so easy by Susanne and I was so impressed by her expertise and advice as we worked our way through the "to do" list. She liaised with other staff in the office to do such things as finalise everything. Within no time, all tasks were completed. I had conversations with several of the staff in the office regarding my enquiry and what could be done and how to go about it. They were all so helpful, patient and understanding. This experience only reinforced what I have always found since becoming a member of the LCU (seemingly 100 years ago!!) - That all your staff with whom I have had dealings are so impressive, not only in their financial expertise and advice but especially in their wonderful personal approach to customers. Unlike banks, your staff know us and treat us as friends. Thank you. So, please pass on to Susanne and all the staff my thanks for a most impressive job well done.” ~ Stephen

"You’re wonderful Eileen. Thanks so much for taking care of my account. If only the big banks could take a few lessons from you." ~ Robyn

“I really appreciated your phone call earlier. I love the personal touch of the LCU :)” ~ Katrina