page top

Internet Banking Terms and Conditions

Attention: open in a new window. Print

Internet Banking and Phone Banking

By using Internet Banking (My ViewPoint) or Phone Banking (LcuDirect) Members are able to control their finances from the comfort and convenience of their home or business any time, 24 hours a day, 7 days a week.

You will need a personal computer with internet access for My ViewPoint, and for LcuDirect you will need a Touch Tone telephone.

Features of these services include:

My ViewPoint: View transaction details on all accounts; print statements; move money between your own accounts; transfer funds to other Credit Unionaccounts; transfer funds to accounts at other financial institutions; pay your bills using BPAY or by cheque; obtain details of interest earned on your accounts; change your access code.
LcuDirect: Check balances of your savings and loans accounts; check recent transactions on your account; pay your bills using BPAY; transfer funds between accounts; check interest earned on your accounts; change your access code.

These facilities are only available to members over the age of 15 years.

Terms & Conditions

Important: Before you use the My ViewPoint or LcuDirect Service, you must:

  • have submitted to us an executed copy of the My ViewPoint or LcuDirect Service registration form or have applied to us to use the My Viewpoint or LcuDirect Service in such other prescribed form as we may determine from time to time;
  • have been approved as a My ViewPoint or LcuDirect Service customer;
  • have been issued with a Password;
  • have acknowledged receipt of the password; and
  • have read these Conditions of Use carefully as they will form the contractual basis for the use of the My ViewPoint and LcuDirect Services between you and the Credit Union.

You must follow the guidelines below to guard against unauthorised use of your Password. These guidelines provide examples only of security measures and will not determine our liability for any losses resulting from unauthorised transactions using your Password. Liability for such transactions will be determined in accordance with Clause 10 of these Conditions of Use and the Electronic Funds Transfer Code of Conduct.

Guidelines for Ensuring the Security of Your Password

  • Use care to keep your My ViewPoint or LcuDirect Service Password secret.
  • Do not tell any person your Password or allow any person to observe you entering the Password. If you decide to tell someone your Password, they become your Nominee and are subject to these Conditions of Use.
  • We recommend against recording your Password. If you do so, you are responsible for keeping any records of your Password secure and protected.
  • You must keep any records of your membership number and your Password separate from each other.
  • You must change your Password the first time you use the My ViewPoint or LcuDirect Banking Service and at frequent intervals thereafter, for example, monthly.
  • My ViewPoint: Do not use an obvious Password such as a dictionary word, name, date or vehicle make model or registration number, or any other character combination that could be associated with you. Passwords may consist of any combination of characters on your keyboard; however it would be preferable to choose at least two numeric digits and at least two characters that are not numeric digits.
  • LcuDirect: Avoid using simple sequences, repeated numeric digits or a numeric code which represents your birth date. Your password must consist of 4 to 6 numeric digits.
  • If you forget your Password contact us to arrange to apply for a replacement password.
  • If you believe that another person knows your Password, change your Password immediately and / or report the matter to the Credit Union.
  • You have a responsibility to exercise reasonable care to prevent unauthorised access to the computer you use for the My ViewPoint Service. Please read carefully clause 3(f) in these Conditions of Use for methods to minimise unauthorised access and maximise protection for your privacy.
  • Immediately notify the Credit Union of any change of address.
  • Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the My ViewPoint or LcuDirect Service has been used without your authority.

1. Introduction

a) In accepting access to the My ViewPoint or LcuDirect Service from us you agree to comply with these Conditions of Use. The Conditions of Use operate in conjunction with the terms and conditions applicable to Nominated Accounts. If there is any inconsistency between these Conditions of Use and the Nominated Account, these Conditions of Use prevail.
b) In these Conditions of Use any reference to the Credit Union is a reference to the Credit Union Limited. Any reference to us, we, ours is a reference to the Credit Union.
c) In these Conditions of Use where the words or terms appear they shall have the following meaning:

  1. Ancillary Equipment means any equipment (personal computer, touch tone phone or otherwise) specified by us to use My ViewPoint or LcuDirect.
  2. My ViewPoint Service means Credit Union Credit Union's internet banking service which you access with the Ancillary Equipment via the internet.
  3. LcuDirect Service means Credit Union Credit Union's phone banking service which you access with a touch tone phone. These facilities allow you to obtain information on our products and services and to carry out transactions on your Nominated Accounts.
  4. Nominee means any person to whom you have disclosed your Password or have authorised in any way to use your My ViewPoint or LcuDirect Service.
  5. Nominated Accounts means each or all of your accounts with the Credit Union which may be accessed by you when utilising the My ViewPoint or LcuDirect Service.
  6. Notice means any form of written communication between you and the Credit Union which includes written correspondence faxed, mailed by prepaid post or emailed.
  7. Password means the 6-10 digit alphanumeric combination that enables you to use the My ViewPoint Service or the 4-6 digit numeric combination that enables you to use the LcuDirect Service.

d) Unless otherwise required by the context, words importing the singular include the plural and vice versa.
e) the Credit Union may attach services to or remove services from the My ViewPoint or LcuDirect Services. You will be notified if this is the case. Separate terms and conditions may apply to the added services.
f) In accepting access to the My ViewPoint or LcuDirect Service from the Credit Union you agree to comply with these Conditions of Use.
g) Certain provisions of the Credit Union Code of Practice apply to these Conditions of Use. A copy of the Credit Union Code of Practice is available from any branch of the Credit Union.
h) We warrant that we will comply with the terms of the Electronic Funds Transfer Code of Conduct where that code applies.

2. Restrictions and Termination of Access to the My ViewPoint or LcuDirect Service

a) We reserve the right to restrict your access to the My ViewPoint or LcuDirect Service.
b) You may cancel your access to the My ViewPoint or LcuDirect Service at any time by giving us Notice.
c) the Credit Union can immediately cancel the My Viewpoint or LcuDirect Service access to you and your Nominee at any time for security reasons or if you breach these Conditions of Use or the terms and conditions of any Nominated Accounts.
d) the Credit Union may terminate the My ViewPoint or LcuDirect Service, for any reason, by giving you 14 days Notice. The Notice does not have to specify reasons for cancellation.

3. Protecting your Passwords, Computer and Ancillary Equipment

a) When you apply for registration, your nominated password will be enabled. You agree to protect your Passwords as a means of preventing fraudulent or unauthorised use of your Nominated Accounts via the My ViewPoint or LcuDirect Service.
b) You must change your Password the first time you use the My ViewPoint or LcuDirect Service and at frequent intervals thereafter, for example, monthly. When you change your Password, you must not select a Password which represents your birth date or a recognisable part of your name. If you do use an obvious Password such as a name or date you will be liable for any losses which occur as a result of unauthorised use of your Password before you notify us that your Password has been misused, lost or stolen or become known to someone else.
You agree to instruct your Nominee(s) not to select a Password which represents a date or name, and of the consequences to you if they do select such a Password.
c) If you give your Password to your Nominee, you will be liable for all transactions carried out by your Nominee using the My ViewPoint or LcuDirect Service. Your Nominee's use of the My ViewPoint or LcuDirect Service is governed by these Conditions of Use. You will be liable for any failure of your Nominee to observe these Conditions of Use.
d) You must not tell or show your Password to another person or allow it to be seen by another person, including family and friends.
e) If you need to record your password then do not under any circumstance record it on your computer or related articles unless you have taken reasonable steps to carefully disguise it or to prevent unreasonable access to the record. It is not reasonable to disguise your Password as a telephone number, a birth date or by changing the order of the characters in the Password.
f) You have a responsibility to exercise reasonable care to prevent unauthorised access to the Ancillary Equipment you use for the My ViewPoint Service:

  1. You must not leave your computer unattended while you are on-line to the My ViewPoint Service.
  2. You should ensure that the computer is checked for viruses before using the My ViewPoint Service.
  3. We suggest you clear your browser cache (session memory) files at the end of your My ViewPoint Service session in order to protect your privacy and prevent anyone from tracing your steps through the cache memory files. Additionally, we suggest that you shut down the browser you have used to gain access to the My ViewPoint Service and then restart the browser in order to ensure that the back function (or similar function in your browser) cannot be used to trace your activities.
  4. If you require assistance in regard to clearing your browser's cache, we suggest you review your browser Help facility or contact a PC support or maintenance service for instructions on how to complete this process.

4. Notification of Loss, Theft or Unauthorised Use of Your Password

If your Password is misused, lost, stolen or becomes known to someone else (other than your Nominee), you must notify us by telephoning us on 1300 885 480 . Immediately change the password using the facilities available on the internet or phone banking services.

5. Using My ViewPoint or LcuDirect Services

a) the Credit Union will advise you from time to time of the transactions which the My ViewPoint or LcuDirect Services will enable you to perform.
b) In order to access the My ViewPoint or LcuDirect Service, you must:

  1. be a member of the Credit Union;
  2. own or operate the required Ancillary Equipment; and
  3. hold an account with us or be a signatory to an account with us.

c) You may only use My ViewPoint or LcuDirect Service to perform transactions on Nominated Accounts.
d) If any Nominated Account is in the name of more than one person, then the liability of those persons under these Conditions of Use will be joint and several for transactions carried out on that account.
e) Access is not available where two or more signatures are required to operate the relevant Nominated Account, however, access to the enquiry functions (i.e. excluding transfer or withdrawals) with respect to the Nominated Account will be available to the registered user even though two or more signatures are required to operate that account.
f) Transactions utilising the My ViewPoint or LcuDirect Service will normally be processed the same business day or the following business day.
g) You acknowledge and agree that the Credit Union is authorised to act on instructions given by you (or your Nominee) through the My ViewPoint or LcuDirect Service using your Password.

6. Disputed Transactions

a) If you believe a My ViewPoint or LcuDirect Service transaction is wrong or unauthorised or your periodical statement contains any instances of unauthorised use or errors, immediately notify the Credit Union. the Credit Union may ask you to provide further information.
b) Detailed procedures for complaints and disputes are provided in the Complaints and Disputes Resolution Guide contained within this booklet.

7. Withdrawals, Transfers, Payments and Transaction limits

In the absence of any daily or other periodic transaction limit arrangements between you and the Credit Union, you are only able to withdraw, transfer funds or make payments up to the available balance of your selected Nominated Account including the unused portion of any credit limit relating to that account. Please note that aggregation of any available balance or credit limit on accounts other than the selected Nominated Account is not possible when determining the available balance or credit limit for the selected Nominated Account.

8. Transfers of Funds

a) You may transfer funds from a Nominated Account to:
i) an account held by a third party with us or with other financial institutions; or
ii) a Nominated Account or to an account you hold with us under a different membership or to an account you hold with another financial institution.
b) If you wish to use LcuDirect to transfer funds to other Credit Unionaccounts you will first need to advise the Credit Union of the third party account details in order for this service to be activated. Third party transfers as listed in Clause 8.a) are automatically available at the time your use of My ViewPoint is approved.
c) At all times you acknowledge and agree that once you have confirmed a transfer of funds, the transaction is irrevocable and cannot be reversed. If you have made an error in the transfer transaction you must contact us as soon as you realise the error as well as, if applicable, contact the intended recipient of the funds, in an endeavour to correct the erroneous transfer. We cannot warrant that the transfer can be stopped or that the funds will not be appropriated prior to you taking action to correct the error. It is therefore imperative that transfer details are verified by you prior to confirming the transaction.
d) Instructions requiring the transfer of funds will not be acted upon when there are insufficient funds available in the selected Nominated Account either at the time you confirm the transfer instructions or when we attempt to perform the transfer in the course of our normal business procedures. The aggregation of any available balance or credit limit on accounts other than the selected Nominated Account is not possible when determining the available balance or credit limit for the selected Nominated Account.

9. Payments

a) Instructions requiring the payment of funds to other parties will not be acted upon if there are insufficient funds available in the selected Nominated Account either at the time you confirm the payment instructions or when we attempt to perform the payment in the course of our normal business procedures. Please note that aggregation of any available balance or credit limit on accounts other than the selected Nominated Account is not possible when determining the available balance or credit limit for the selected Nominated Account.
b) At all times you acknowledge and agree that once you have confirmed a payment, the instruction is irrevocable and cannot be reversed. If you have made an error in the payment instruction you must contact us as soon as you realise the error as well as, if applicable, contact the intended recipient of the funds, in an endeavour to correct the erroneous payment. We cannot warrant that a payment can be stopped or that the funds will not be appropriated prior to you taking action to correct the error. It is therefore imperative that payment instruction details are verified by you prior to confirming the transaction.

10. Your Liability in Case of Unauthorised Use of the My ViewPoint or LcuDirect Service

a) You are liable for all transactions carried out by you, or by your Nominee regardless of when the transactions are processed to Nominated Accounts. You are liable for all transactions and other losses caused by unauthorised use of the My ViewPoint or LcuDirect Service unless any of the circumstances specified in paragraphs b. and c. below apply.
b) You are not liable for losses:

  1. where it is clear that you and your Nominee have not contributed to the losses;
  2. that are caused by the fraudulent or negligent conduct of employees or agents of: The Credit Union; or any third party organisation involved in the provision of the My ViewPoint or LcuDirect Service;
  3. that are related to a Password that is forged, faulty, expired or cancelled;
  4. that are caused by the failure of the security measures we employ in our My ViewPoint or LcuDirect Service to prevent unauthorised or fraudulent access to Nominated Accounts;
  5. that are caused by the same transaction being incorrectly debited more than once to your Nominated Accounts; or
  6. resulting from unauthorised use of your Password or the My ViewPoint or LcuDirect Access Service in relation to a transaction which takes place: before the time your Password is provided to you; or after we have received your request in writing to terminate your access to the My ViewPoint or LcuDirect Access Service; or after you notify us that your Password has been misused, lost or stolen or become known to someone else.

c) You will be liable for any loss of funds arising from any unauthorised transaction on a Nominated Account if the loss occurs before you notify us that your Password has been misused, lost or stolen or has become known to someone else and if we prove, on the balance of probabilities, that you contributed to the loss through:

  1. your fraud, your failure to look after and keep your Password secure in accordance with clauses 3(b), 3(d) or 3(e) or your extreme carelessness in failing to protect the security of your Password; or
  2. unreasonably delaying in notifying us of the misuse, loss or theft of your Password or of it becoming known to someone else and the loss occurs between the time you did, or reasonably should have, become aware of these matters and the time you notify us.  However, you will not be liable for:
  3. the portion of the loss that exceeds any applicable daily or periodic transaction limits on your Nominated Accounts;
  4. the portion of the loss on any Nominated Account which exceeds the balance of that account (including any prearranged credit); and
  5. all losses incurred on any Nominated Account which you had not agreed with us could be accessed using your Password.

d) If clause 10(c) does not apply, your liability for any loss of funds arising from an unauthorised transaction on a Nominated Account, if the loss occurs before you notify us that your Password has been misused, lost or stolen or has become known to someone else, is the lesser of:

  1. $150; 
  2. the balance of your Nominated Account (including any pre-arranged credit); or
  3. the actual loss at the time you notify us of the misuse, loss or theft of your Password, or of it becoming known to someone else (excluding that portion of the loss which exceeds any applicable daily or other periodic transaction limits on the Nominated Account).

e) Notwithstanding any of the above provisions, your liability will not exceed your liability under the provisions of the Electronic Funds Transfer Code of Conduct.

11. Our Liability

a) To the extent permitted by law and the Electronic Funds Transfer Code of Conduct, we, our agents or nominated service providers will not be liable to you for any loss, including consequential damage, arising as a result of:

  1. any breakdown or interruption in the My ViewPoint or LcuDirect Access Service before the My ViewPoint or LcuDirect Access Service accepts your transaction in accordance with your instructions;
  2. any inaccuracy, corruption of data, errors or omissions on, or in relation to, the My ViewPoint or LcuDirect Access Service because of the operation (or failure) of the Ancillary Equipment; or
  3. any refusal of another party to receive a payment instruction from you.

b) If the My ViewPoint or LcuDirect Access Service malfunctions and you should have been aware that the Access Service was unavailable for use or malfunctioning, we will only be responsible for correcting errors in your Nominated Accounts and refunding to you any associated fees or charges.

12. Transaction and Other Fees

a) the Credit Union will advise you whether we charge any fees, and the amount of such a fee, for;

  1. issuing your Password or any additional or replacement Password; or
  2. any other service provided in relation to the My ViewPoint or LcuDirect Service.

b) the Credit Union will also advise you whether it will debit any Nominated Account with government charges, duties or taxes arising out of a My ViewPoint or LcuDirect Service transaction.
c) General information on standard fees and charges is available to you on request from the Credit Union (Refer to MIG Part B: Member Rewards, Other Fees & Charges, and Transaction Limits).
d) You are liable for any interest charge or fees and government taxes if you select an incorrect account type while using the My ViewPoint or LcuDirect Access Service.

13. Miscellaneous

a) These Conditions of Use govern your access to Nominated Accounts using the My ViewPoint or LcuDirect Service. Each transaction on an account is also governed by the terms and conditions to which that account or account access service is subject. In the event of an inconsistency between these Conditions of Use and the terms applicable to any Nominated Account or account access service, these Conditions of Use shall prevail. General descriptive information on the operation of accounts and access services is available from the Credit Union.
b) Any transactions undertaken on your Nominated Account will appear in the next statement sent to you by the Credit Union in accordance with the terms and conditions of your Nominated Account.
c) You agree that you will promptly notify the Credit Union of any change of address for the mailing of account statements, and other documents.
d) the Credit Union may post all account statements and Notices to you at your registered address as provided for in the Credit Union's Rules.
e) It is your responsibility to obtain and maintain the Ancillary Equipment required to use the My ViewPoint or LcuDirect Service.
f) You authorise us to give information about you and any Nominated Account to others in order to execute your instructions to us via the My ViewPoint or LcuDirect Access Service, or where we reasonably think it necessary for the provision of that service. However you may instruct us not to share your information by giving us written instructions to that effect.
g) From time to time we may advertise financial products or services on the website or phone through which you access these services. You consent to receiving such advertising material when accessing our website or the My ViewPoint or LcuDirect Access Service.

Questions?

If you have any questions, please contact us.