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Phone Banking

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The Direct Phone Banking Service (02 9859 0500) will be discontinued on the 31st of August 2020. 

Due to the unavailability of ongoing support for the legacy software running the phone banking service, we have no choice but to discontinue it. 

We strongly encourage any members who still use this service to take advantage of the increased security and much wider functionality of Internet Banking and the LCU - Banking App services to manage your account going forward. 

Benefits include:

  • Convenience: secure access to your funds anytime, anywhere
  • Simplicity: a simple PIN, pattern or (for applicable devices only) biometric login to the LCU - Banking App.
  • Customisation: set up custom SMS or email alerts via internet banking so that you’re aware of all of the activity on your account the moment it happens. 
  • Security: take advantage of new features in the App including the ability to lock and unlock your Visa card with the tap of a button. 

Contact our office and we will gladly assist you with setting up access to these services.

Worried about security? 

For our members who are concerned about the security of our app or internet banking. Firstly, we can assure you that these services are provided by trusted online service providers who supply a number of large institutions in the Australian financial services industry. To date we have never experienced a breach.

Secondly, if you only need access to internet banking to check your balances and move funds between your LCU accounts, we can limit your login to only be able to do that. 

Whatever your needs, we’ll be able to work out a solution that will suit you. Don’t wait until the phone banking is disconnected, get in touch today and one of our friendly staff will be more than happy to introduce you to Internet Banking and the LCU - Banking App. 

Enquire Call 02 9859 0585