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COVID-19

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A message from our GM, and the latest news regarding matters at LCU during the ongoing COVID-19 scenario. 

Leanne Harris
General Manager

I would like to thank all of our members for their continued positivity and lovely feedback in the face of adversity. Now more than ever we need to support friends, family, colleagues & the other people we interact with in whatever ways we can. The constant stream of positive support and feedback from our members has been tantamount in keeping spirits up among our staff as we work to ensure our services continue uninterrupted.

As an institution that cares deeply about our members and staff we've been consistently evaluating what we can do to help everyone through the current situation.  If you become ill or experience financial stress, we encourage you to get in touch with us so we can work through your options together. A range of measures are available to assist our members including deferment of loan repayments, for up to six months (with a three month checkpoint) for members in need. For the duration of the support period no repayments are required; during this time however interest will continue to capitalise.

Other options that may be able to assist during this time are available, including:

  • Accessing additional money available for redraw (for eligible loans)
  • Reducing the repayments to the minimum amount
  • Accessing offset savings

If you wish to apply for financial relief please complete a Hardship Form on our website or send us an email to either lyn@lcu.com.au, tejas@lcu.com.au or kerrie@lcu.com.au and they will contact you to assist.

Please read below for more information regarding increased precautions we are implementing to help safeguard the health of our members and our staff during this pandemic.

Flexible banking options

Our head office will remain open for business with reduced staffing, and our staff are following the social distancing practices and implementing strict hygiene advice recommended by the government. Most of our staff are currently working remotely and are still available to answer any calls and emails from our members.

For staff security and to maintain social distancing, from Monday 30th March 2020 we are changing the hours that members can attend the head office to 10.00 am to 2.00pm. We will be working with minimal staff at the office so we ask that you call the office prior to attending so we can determine if we can help you remotely.

If your visit to LCU is not strictly necessary, you can continue your everyday banking with us via one of these channels:

  • Mobile Banking App;
  • Internet Banking;
  • Telephone Banking; or
  • Call one of the numbers below and a staff member will assist you.

For ease of access, please consider ordering a Visa Debit card, if you don't have one already. Visa Debit card is connected to your transaction account, which means you can add your card to your mobile wallet, make contactless payments and shop in-store or online, anytime, anywhere.

Other updates

Regular Payments

You may like to review any regular payments being debited from your account (eg. gym memberships) and arrange to stop any that are not required. Please contact us if you require any assistance with these. 

Foreign Cash Repurchases

Travellex have advised that from 23-03-2020 they are suspending their foreign cash repurchasing services. This means that unfortunately, until further notice, LCU will be unable to exchange foreign currency for our members.

Receiving Cash from Overseas

Western Union have advised that while foreign cheque processing continues, there may be delays due to postal restrictions plus their staff working from home. 

If you are expecting to be paid by someone overseas via cheque please consider contacting the sender and requesting the funds be paid by transfer instead. For instruction on receiving funds to your LCU account from overseas, please click here

Mastercard Cash Passport

Cash Passport have advised that as of 23-03-2020 they are unable to support the issuing and loading of cards in branch.

Current cardholders will still have full access to the online portal and be able to load funds onto their cards themselves.

We are unable to issue new cards in branch or load additional cash on your behalf. If you have any questions regarding your cash passport foreign currency card, please get in touch.

Hardship Measures

If you are experiencing financial hardship due to COVID-19 please click here for more information

Enquire Call 02 9859 0585