"Doing what we've been doing even better and more actively letting members and others know"
This strategic plan reflects the Board’s decision to largely continue to operate the Credit Union under the current business model. To support the goals this will be more clearly defined and LCU will be more proactive in measuring and promoting the available benefits to current and new members.
Mission (Our Purpose)
To deliver efficient banking with personalised service to our members.
Our Goals
- Goal 1 – To retain LCU’s financial strength through planned growth.
- Goal 2 – Provide high level, personalised service to all members.
- Goal 3 - Retain the ethos of mutuality.
Our Core Values (Our Behaviours)
- 1. Trust and reliability in meeting all promises and in being consistent with all standards
- 2. Responsive effort and initiative; always seeking to offer high service standards
- 3. Efficient use of time, materials and members' assets
- 4. To be Accurate and informed staff and board members at all times
- 5. Transparent business processes through reporting, seeking feedback and in managing member requirements
Our Strategies
- Strategy 1. Provide financial services to meet members' needs.
- Strategy 2. Keep our operations and products simple and efficient.
- Strategy 3. Maintain sound liquidity management.
- Strategy 4. Investigate economies of scale through Non Merger Alliance(s).
- Strategy 5. Identify, understand, manage and monitor our risks.
