• How do I access phone banking once registered?
• Can I access the Telephone Banking Service while overseas?
• What happens if I forget my access code?
• Want do I need to do to give somebody else access to my accounts?
• How do I register for the Telephone Banking Service?

How do I access phone banking once registered?

Call (02) 9490 5100 and select option 1 and follow the prompts

Can I access the Telephone Banking Service while overseas?

The Telephone Banking Service can be accessed while overseas using the International Access Number for that country, followed by 61 2 9490 5100. Although we do not charge for the service, international call rates will apply.

What happens if I forget my access code?

Just call one of the member services staff who will arrange to issue you with a new access code.

What do I need to do to give somebody else access to my accounts?

Any person can be given access to your accounts. You will need to complete an Authorisation Form at any branch. You can give them full access or limit their access to specific functions. 

How do I register for the Telephone Banking Service?

Register for PhoneTeller now

Questions?

If you have any questions, please contact us